Welcome to my world of innovation, creativity, and precision.
As a visionary with a knack for turning big ideas into tangible realities, I thrive on thinking outside the box, challenging norms, and creating dynamic solutions that push boundaries. My experience spans creative production, design program management, product and research operations, where I seamlessly blend creativity with strategy to deliver standout results.
As a Creative Producer of Events, I bring ideas to life through immersive, unforgettable experiences. As a Design Program Manager and Project Manager, I bridge the gap between creativity and execution, managing teams and processes to ensure flawless delivery. My work is driven by a passion for innovation, collaboration, and a commitment to making every project feel extraordinary.
Let’s create something incredible together.
Intro
Throughout my professional tenure, spanning more than a decade, I have held a variety of leadership positions and gained ample experience in leading teams in bringing impactful programs to the market. I have overseen design efforts for digital platforms as well as in person events. I have experience managing teams and facilitating trainings for full time, part time, and temporary staff. I have also demonstrated the ability to effectively manage time, prioritize tasks and work within deadlines with little to no supervision, including creating and implementing processes.
In my most recent position, in which I held for over 7 years, I was responsible for building and leading various programs for a global sports brand. In this position, I was at the forefront of the birth of these programs, which allowed me to hone my problem solving, strategic thinking and innovative skills
Work
“I worked with Rita for 7 years and together helped grow a new division’ at USA Basketball focused on servicing a nation-wide audience of coaches and players in basketball. Rita's contributions to the Youth & Sport Development department of USA Basketball are wide-spread. She played a vital role in the creation of our online LMS and MMS systems, set policies and procedures to bring digital programming to coaches around the world, and planned and executed live in-person events including women's conferences focusing on developing future leaders in sport.
Her passion for the organization's mission of growing the game and providing first rate customer servicing was a model for all. Rita quickly learned about the user experience needed to build our coaching community and deliver educational courses, safety policies such as background screening, manage payments, user profiles, renewal processes, and more.
It was my absolute pleasure to have the experience to work with someone as kind, conscientious, and committed as Rita and she would be a great addition to any team.”
-Andrea Travelstead, Assistant Director USA Basketball
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“Rita worked at USA Basketball from 2014-2022 serving in various roles in our Youth & Sport Development Division. Most notably, Rita handled our customer service and UX for our coach license platform. She handled her responsibilities admirably and was a valued member of our team.”
-Jim Tooley, CEO USA Basketball
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“I have had the pleasure of working with Rita as colleagues at USA Basketball since 2014. Rita served in various capacities in our Youth & Sport Development Division where she helped to build programming of a new division. Her early efforts included planning and executing youth clinics, camps, coach academies and our women's conference, while the latter part of her time had her in charge of community relations, customer service and user experiences centered on our digital platforms.
Rita has an uncanny ability to communicate well with customers, and I was particularly impressed by her ability to handle the most challenging of interactions effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come naturally to her. She has an even demeanor that many people find preferable in dealing with her.
Rita was the first and only interaction that most of our users would have with the organization. She thrived in this important role that required her to interact politely, troubleshoot to resolve issues and/or make tough decisions in a timely manner. Moreover, she made it a point to represent the organization with class, dignity and with a respect for all users. Rita made others feel cared for.
If you are seeking an individual to represent your company as a liaison to your clientele, then Rita would be my recommendation.”
-Jay Demings, Director USA Basketball
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“I have had the distinct pleasure of working directly with Rita over the past six years. Throughout our work together, she has consistently impressed me with her eye for detail, genuine concern for customer/client experience and loyal work ethic.
To say Rita comes prepared, is an understatement. She is always front and center during any call or meeting, adding her knowledge to the discussion, and asking questions when things are unclear.
I also cannot recall an instance where Rita has lost her composure to any degree. It doesn’t matter the severity of the issue, she has always reached out with the same sunny disposition, eager to resolve the matter in the best way possible for all parties affected.
I am certain she would be a tremendous asset to any organization looking to grow or improve upon any of these key values.”
-Carey Smith, Sterling Client Success Partner
04
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Rita is a true example of a servant-leader. Her ability to build bonds and instill trust in both internal and external stakeholders is unparalleled. As a new employee of USA Basketball, Rita showed me that working in tandem, in a relatively new area of the operation, is one that required utilizing our strengths and learning from each other. I can say without question that Rita is a teammate and one that I would choose as my first pick. Additionally, our work together as Co-Chairs of The Huddle, USA Basketball's DEI working group, demonstrated her authenticity, vulnerability, and ability to teach, learn, and bring others along. Rita's work ethic and work product along with her compassionate and empathetic approach to leadership make her a valuable asset to any team she joins
-Whitney Frye, Director, NCSI-NBC Sports Next
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I have had the opportunity to work with Rita at USA Basketball for the past 18 months. We worked together to build, maintain, and improve USA Basketball's Licensing and E-learning program. Rita excelled when dealing with all user experience functionality both internally and externally. Many thanks to Rita for her effort. Anyone would be luck to have Rita on their team.
-Greer Monterastelli, Director of Sales at Webonise
My CV
With over 10 years of work experience, I am highly skilled at strategic leadership, data collection and evaluation, monitoring performance metrics, creating and implementing processes, training facilitation, as well as effective & efficient communication.
In addition, I co-created a retail company in which I oversaw the design and implementation efforts in bringing the product to market. I spearheaded all creative design projects, including photographing visuals and creating digital content for social posts.